EveryCloud Technologies

Getting Started 3

• How to set-up a domain
• Install firewall using ConfigServer Firewall (CSF) on CentOS cPanel server
• Control Panel Overview Video

Essential Set Up Documentation 27

• Essential Set Up Documentation
• Set inbound mail limits (Exchange) (At organisational and Receive connector level)
• Set outbound mail limits (Exchange) (At organisational and send connector level)
• Hosted POP mailbox connection details
• Updating MX Records in Windows 2003/2008 Server

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EveryCloud Technologies contact details 1

• Contact EveryCloud Technologies

Raising a support ticket 1

• Raising a support ticket via email

Firewall Interference 1

• Firewall Interference (SMTP default traffic inspection)

Data Sheets 1

• EveryCloud Email Protection Service Datasheet

Control Panel Videos 0

EveryCloud Disaster Recover Contingency 1

• EveryCloud Technologies Disaster Recovery Contingency

Support SLA's 1

• EveryCloud Technologies Support SLA's

HTML5 CONTROL PANEL 3

• Accessing the EveryCloud HTML5 Control Panel
• HTML 5 Control Panel Manual
• EveryCloud Progressive Web app

Email Search 5

• Workspace Classification Codes
• Clean Emails
• How to report spam emails
• Workspace Reason Codes
• Workspace Email Search

Email Archive 1

• Marking emails as Private

Auditing 0

FAQ's 2

• What does the reason code ase-aoarm given next to my emails mean?
• Why can’t I see emails from over 3 months ago in my workspace?

GENERAL INFORMATION 0

Settings 2

• Global Out Of Office
• Customized user permissions

FAQ'S 0

Email 8

• I want to clear out the contents of my white/blacklists. How do I do this without having to delete each entry one by one?
• What is the correct format for black/white listing domains?
• Black and Whitelist priority
• Is there any way to remove blacklisted items from the Spam reports?
• What’s the difference between Customer Whitelist and the User Whitelist?

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Webfilter 0

FAQ'S 0

Settings 0

Domains 0

Postboxes 1

• User Creation

Groups 0

EveryCloud Outlook Plugin 2

• EveryCloud Outlook Plugin (All features)
• EveryCloud Outlook Plugin (No email archive feature)

Email 0

Outbound relay setup (All Exchange versions) and Control Panel 4

• Exchange 2013, Outbound smarthost relay setup
• Exchange 2007/2010, Outbound smarthost relay setup
• Exchange 2003/2000, Outbound smarthost relay setup
• Outbound mail config (control panel)

POP/IMAP services 3

• Replicating a distribution group using EveryCloud POP services
• Connecting to EveryCloud's POP services/mailboxes
• EveryCloud Hosted IMAP/POP in Thunderbird

Web Filter 10

• I have the 'Datagrid' activated so I can see where my users have been on the web. But I only have one or two showing. Why is this?
• Installing through Global Policy Object (GPO)
• IE11 aConnector
• Is there a way to get daily reports with usage stats etc for the Web Filter?
• Full list of Web Filter categories

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LDAP Connection 5

• LDAP Set Up Requirements
• EveryCloud Technologies LDAP Query
• Does it synchronise passwords for users to log in to the Control Panel?
• What would happen if the customers LDAP server is unavailable/down? Are alternative login methods available for users?
• Configuring LDAPs with Azure Active Directory Domain Services

Filtering 8

• Infomail filter
• Spam filtering
• Filtering: Detailed rule set structure
• What is the difference between Premium and Blocking in the Email Filtering tab?
• Our Antivirus Scanners

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FAQ'S 5

• Nominate a user to act as Deputy to access Workspace email logs
• How can I re-populate my user list in the Control Panel?
• Outbound Spam
• Clearing your browsers Flash Cache
• Accessing the Control Panel in Safari (Mac devices)

Advanced Threat Protection 4

• Setting up the Advanced Threat Protection (ATP) Service
• Advanced Threat Protection (ATP) Features
• Setting up the ATP URL Rewriting feature
• Setting up the ATP Targeted Fraud Forensic Filter feature

FAQ'S 0

FAQ'S 2

• Can we import historical emails into the email archive
• Audit access

Journaling rule 1

• Configure Journaling Rule on Exchange Server 2007, 2010 & 2013

Export/Import of existing email archive data 1

• Encypting hard drive (Historical email archive ingestion)

GENERAL INFORMATION 2

• Archive internally resolved mail from your mail server
• Email Archiving Prerequisites

FAQs 13

• How long would it take for our continuity service to go live after we have activated it?
• Will the Continuity Service archive emails received/sent between our mail server becoming inoperable and the CS being activated?
• My server has gone down and I don’t have your Continuity service activated. Will I lose all my incoming emails during the time my server is down?
• When the messages are delivered back to the mail server after the continuity event what “status” do they have? And are they all marked as unread?
• Emails remain “Deferred” from the Control Panel once handled by the Continuity Service

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General Information 1

• Emergency Webmail System

Getting Started 2

• Why Sell Continuity Service and How to Activate
• Continuity Service overview

FAQ's 5

• What happens when a spam report isn`t received?
• Activate and change the frequency of spam reports
• Is it possible to only have the accumulated report sent to a central contact and not the individual reports?
• Do we have to have a spam report email every time spam is received?
• Why has my option to whitelist in my spam report vanished?

General Information 3

• Macro enabled content filter, document blocks .doc and .xls
• ATT00001.htm or ATT00001.txt or Winmail.dat
• Maximum inbound and outbound total email size

Compliance Filter 3

• Compliance Filter Functionality
• Compliance filter examples
• Compliance filter rule structure

General Information 4

• Websafe
• “Connection failed” error when trying to login into a Websafe message
• TLS encryption:
• Encryption module overview

FAQ'S 0

FAQ'S 3

• Is there any way to stop the footer being applied to consecutive emails?
• Can I change the mail footer size in CP?
• Can we add a HTML/TEXT mail footer for a customer after they enter Continuity?

General Information 1

• Adding a HTML and/or Plain Footer to the control panel

FAQ'S 1

• Statistics

Office 365 and EveryCloud Technologies 5

• Configuring Office 365 Exchange Online to work with EveryCloud
• My customer uses Office 365 and they can use upwards of 50+ IP’s to send emails out on. Can you accommodate these multiple IP’s?
• Office 365 (internal distribution groups)
• Export users from Office 365 online Exchange for import into EveryCloud
• Configuring Email Archiving on Office 365

White Labelling and SSL certification 6

• White Label Flash Control Panel and Webmail (Partners Only)
• List of possible variables for the HTML in a White Label Spam Report
• Generic Outlook Plugin
• White label spam reports (Partner/Reseller account only)
• White Label Password Reset Message

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Set Up & Getting Started 5

• Whitelisting Information
• Simulated Phishing Quick Start Guide
• Setting Timezone
• Free Phish
• Google Chrome Safe Browsing

User Groups 3

• Creating Groups
• Adding Users to the Group
• Creating Training Users

Email Templates 1

• Creating Templates

Landing Pages 1

• Creating Landing Pages

Campaigns 3

• Creating a Campaign
• Scheduling & Sending Campaigns
• Managing Campaigns

Partners 4

• Introduction & User Types
• Add Your Branding
• Adding a Customer
• Create a User Group or Campaign for a Customer

Whitelisting Specific Email Filters 16

• Whitelisting: EveryCloud
• Whitelisting in AppRiver
• Whitelisting in Barracuda
• Whitelisting Cisco Ironport
• Whitelisting Websense

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Getting Started 1

• Awareness Training: Quick Start Guide

Campaigns 3

• Creating a New Training Campaign
• How Do Campaigns Work?
• Copying a Campaign

Users & Groups 0

Questions & Answers 1

• Adding Questions & Answers

Templates 1

• Latest Templates

Partners 1

• Sending a Training Campaign for a Customer

General 4

• FAQ's
• Mail Flow Monitor "how it works"
• Exchange Forward Setup Guide
• Quick Setup Guide

GDPR 1

• GDPR FAQs/Summary Note

RFC's (Internet Engineering Task Force (IETF) and the Internet Society) 4

• RFC 7208 TXT replaces SPF
• RFC 7208 TXT record DNS lookup limits
• RFC 2822 Line Limits (Applicable for MIME body line limits)
• RFC 5321 Trace information (Ref: outbound.everycloudtech.com)

GoogleApps Compatibility 1

• Google G Suite (previously Google Apps) and EveryCloud Technologies configuration

Tools, Tips, Info and Security Vulnerabilities 5

• Ripe International IP queries and IP range delegation
• Dig (Domain information groper)
• Data center placement
• Virus test file (EICAR)
• SPF / DKIM / DMARC Explained

EveryCloud's front end secure servers - EveryCloud user interaction 2

• EveryCloud's Control Panel: Secure Server
• EveryCloud's Website - Partner area - Secure Server

Mobile device set up 2

• How do I setup email on iPhone for use with EveryCloud email services?
• How do I setup email on Android for use with EveryCloud email services?

General FAQs 19

• We have a user with a .co.uk address, can we add the .com to the service and without any additional changes?
• Why aren't attachments showing up in my recipients email client?
• If a domain is taken offline how long will you allow email to be deferred for? And Is there any way to setup an auto-reply to for all inbound email explaining the situation?
• Users in the Control Panel
• Infomail (marketing email) filter

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