How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
How to set-up a domain
Install firewall using ConfigServer Firewall (CSF) on CentOS cPanel server
Control Panel Overview Video
Essential Set Up Documentation
Essential Set Up Documentation
Set inbound mail limits (Exchange) (At organisational and Receive connector level)
Set outbound mail limits (Exchange) (At organisational and send connector level)
Hosted POP mailbox connection details
Updating MX Records in Windows 2003/2008 Server
See all 27 articles
EveryCloud Technologies contact details
Contact EveryCloud Technologies
Raising a support ticket
Raising a support ticket via email
Firewall Interference (SMTP default traffic inspection)
EveryCloud Email Protection Service Datasheet
Control Panel Videos
EveryCloud Disaster Recover Contingency
EveryCloud Technologies Disaster Recovery Contingency
EveryCloud Technologies Support SLA's
HTML5 CONTROL PANEL
HTML5 CONTROL PANEL
Accessing the EveryCloud HTML5 Control Panel
HTML 5 Control Panel Manual
EveryCloud Progressive Web app
Workspace Classification Codes
How to report spam emails
Workspace Reason Codes
Workspace Email Search
Marking emails as Private
What does the reason code ase-aoarm given next to my emails mean?
Why can’t I see emails from over 3 months ago in my workspace?
Global Out Of Office
Customized user permissions
I want to clear out the contents of my white/blacklists. How do I do this without having to delete each entry one by one?
What is the correct format for black/white listing domains?
Black and Whitelist priority
Is there any way to remove blacklisted items from the Spam reports?
What’s the difference between Customer Whitelist and the User Whitelist?
See all 8 articles
EveryCloud Outlook Plugin
EveryCloud Outlook Plugin (All features)
EveryCloud Outlook Plugin (No email archive feature)
Outbound relay setup (All Exchange versions) and Control Panel
Exchange 2013, Outbound smarthost relay setup
Exchange 2007/2010, Outbound smarthost relay setup
Exchange 2003/2000, Outbound smarthost relay setup
Outbound mail config (control panel)
Replicating a distribution group using EveryCloud POP services
Connecting to EveryCloud's POP services/mailboxes
EveryCloud Hosted IMAP/POP in Thunderbird
I have the 'Datagrid' activated so I can see where my users have been on the web. But I only have one or two showing. Why is this?
Installing through Global Policy Object (GPO)
Is there a way to get daily reports with usage stats etc for the Web Filter?
Full list of Web Filter categories
See all 10 articles
LDAP Set Up Requirements
EveryCloud Technologies LDAP Query
Does it synchronise passwords for users to log in to the Control Panel?
What would happen if the customers LDAP server is unavailable/down? Are alternative login methods available for users?
Configuring LDAPs with Azure Active Directory Domain Services
Filtering: Detailed rule set structure
What is the difference between Premium and Blocking in the Email Filtering tab?
Our Antivirus Scanners
See all 8 articles
Nominate a user to act as Deputy to access Workspace email logs
How can I re-populate my user list in the Control Panel?
Clearing your browsers Flash Cache
Accessing the Control Panel in Safari (Mac devices)
ADVANCED THREAT PROTECTION SERVICE (ATP)
Advanced Threat Protection
Setting up the Advanced Threat Protection (ATP) Service
Advanced Threat Protection (ATP) Features
Setting up the ATP URL Rewriting feature
Setting up the ATP Targeted Fraud Forensic Filter feature
Can we import historical emails into the email archive
Configure Journaling Rule on Exchange Server 2007, 2010 & 2013
Export/Import of existing email archive data
Encypting hard drive (Historical email archive ingestion)
Archive internally resolved mail from your mail server
Email Archiving Prerequisites
How long would it take for our continuity service to go live after we have activated it?
Will the Continuity Service archive emails received/sent between our mail server becoming inoperable and the CS being activated?
My server has gone down and I don’t have your Continuity service activated. Will I lose all my incoming emails during the time my server is down?
When the messages are delivered back to the mail server after the continuity event what “status” do they have? And are they all marked as unread?
Emails remain “Deferred” from the Control Panel once handled by the Continuity Service
See all 13 articles
Emergency Webmail System
Why Sell Continuity Service and How to Activate
Continuity Service overview
What happens when a spam report isn`t received?
Activate and change the frequency of spam reports
Is it possible to only have the accumulated report sent to a central contact and not the individual reports?
Do we have to have a spam report email every time spam is received?
Why has my option to whitelist in my spam report vanished?
Macro enabled content filter, document blocks .doc and .xls
ATT00001.htm or ATT00001.txt or Winmail.dat
Maximum inbound and outbound total email size
Compliance Filter Functionality
Compliance filter examples
Compliance filter rule structure
“Connection failed” error when trying to login into a Websafe message
Encryption module overview
Is there any way to stop the footer being applied to consecutive emails?
Can I change the mail footer size in CP?
Can we add a HTML/TEXT mail footer for a customer after they enter Continuity?
Adding a HTML and/or Plain Footer to the control panel
Office 365 and EveryCloud Technologies
Configuring Office 365 Exchange Online to work with EveryCloud
My customer uses Office 365 and they can use upwards of 50+ IP’s to send emails out on. Can you accommodate these multiple IP’s?
Office 365 (internal distribution groups)
Export users from Office 365 online Exchange for import into EveryCloud
Configuring Email Archiving on Office 365
WHITE LABELLING AND SSL CERTIFICATION
White Labelling and SSL certification
White Label Flash Control Panel and Webmail (Partners Only)
List of possible variables for the HTML in a White Label Spam Report
Generic Outlook Plugin
White label spam reports (Partner/Reseller account only)
White Label Password Reset Message
See all 6 articles
EveryCloud Phishing Simulation
Set Up & Getting Started
Simulated Phishing Quick Start Guide
Google Chrome Safe Browsing
Adding Users to the Group
Creating Training Users
Creating Landing Pages
Creating a Campaign
Scheduling & Sending Campaigns
Introduction & User Types
Add Your Branding
Adding a Customer
Create a User Group or Campaign for a Customer
Whitelisting Specific Email Filters
Whitelisting in AppRiver
Whitelisting in Barracuda
Whitelisting Cisco Ironport
See all 16 articles
Awareness Training: Quick Start Guide
Creating a New Training Campaign
How Do Campaigns Work?
Copying a Campaign
Users & Groups
Questions & Answers
Adding Questions & Answers
Sending a Training Campaign for a Customer
Mail Flow Monitor
Mail Flow Monitor "how it works"
Exchange Forward Setup Guide
Quick Setup Guide
GDPR FAQs/Summary Note
RFC's (Internet Engineering Task Force (IETF) and the Internet Society)
RFC 7208 TXT replaces SPF
RFC 7208 TXT record DNS lookup limits
RFC 2822 Line Limits (Applicable for MIME body line limits)
RFC 5321 Trace information (Ref: outbound.everycloudtech.com)
Google G Suite (previously Google Apps) and EveryCloud Technologies configuration
Tools, Tips, Info and Security Vulnerabilities
Ripe International IP queries and IP range delegation
Dig (Domain information groper)
Data center placement
Virus test file (EICAR)
SPF / DKIM / DMARC Explained
EveryCloud's front end secure servers - EveryCloud user interaction
EveryCloud's Control Panel: Secure Server
EveryCloud's Website - Partner area - Secure Server
Mobile device set up
How do I setup email on iPhone for use with EveryCloud email services?
How do I setup email on Android for use with EveryCloud email services?
We have a user with a .co.uk address, can we add the .com to the service and without any additional changes?
Why aren't attachments showing up in my recipients email client?
If a domain is taken offline how long will you allow email to be deferred for? And Is there any way to setup an auto-reply to for all inbound email explaining the situation?
Users in the Control Panel
Infomail (marketing email) filter
See all 19 articles