If you have a need for a global Out of Office you may implement the following as a workaround using our spam filtering service.
- You need to activate advanced routing on users from within the 'Management' tab.
- Then click on 'Users' and create a new user called 'Auto-responder' give the user a password, activate and save.
- Then click on 'Users' again and go to 'advanced routing on the left sub tab.
- From the user name: drop down menu , select the user that you just created and check the radio button POP/IMAP and save.
- Logout of the control panel and log back into the control panel with the users credentials you just created.
- When logged in click, 'Account' -> 'Settings' and set your language via the drop down and save. ( You must do this or you will not be able to save the auto-responder message in the next steps)
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You will be logged out, so log back in again, 'Account' -> 'Absence notice' -> 'Activate' tick box (construct your auto responder message and save)
So your preperation is done. Do this well in advance..
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You will then need to log into your customers control panel goto -> 'Management' -> Compliance filter
Create a new inbound complaince filter rule that says, ' Anything inbound to your customers domain (TO: domain.com) action BCC and than add the users email address you created at the begining of this novel.
Allow a full hour for the rule to propogate.....done.