Emails remain “Deferred” from the Control Panel once handled by the Continuity Service : EveryCloud Technologies

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Emails remain “Deferred” from the Control Panel once handled by the Continuity Service Print

Modified on: Thu, 21 Nov, 2019 at 5:45 PM

The EveryCloud Continuity Service ensures access to your emails while the recipient mail server is unavailable. The service will deliver the emails once the server is available again.

You can identify any emails handled by the Continuity Service through the Control Panel. First, you will need to locate the emails through Email Live Tracking and then vies the "SMTP code" by expanding the email entry via the dropdown menu on the right. There you will find a reference to Continuity:

TLS - continuityservice - 444 Redirect because:

The Flash control panel is still available here - https://control.everycloudtech.com.

As soon as an email has been made available through the Continuity Service it will keep its „Deferred“ status, even if the server becomes available again and the email was successfully delivered. This is expected behavior, as the email was already processed through the Continuity Service.

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