The following details the process of whitelisting our simulated phishing email servers on your Exchange 2013, 2016, or Office 365 platforms.

You need to initialize an IP Allow List which includes our IP addresses. You will then set up a mail flow rule to permit incoming mail to bypass the Clutter folder and Microsoft's Exchange Online Protection (EOP) spam filter. Do both to whitelist successfully.

After whitelisting EveryCloud IP addresses, you must whitelist email headers as well. 


After updating your settings, it may take time for the settings to propagate. You should wait 1-2 hours then set up a small test phishing campaign to be sure your new whitelisting rules are functioning properly.



Setting Up IP Allow List

If you are using Exchange Server 2010, Exchange Server 2013, Exchange Server 2016, or Exchange Server 2019, you can set up an IP allow list using the command line. See these instructions for more information.

If you do not wish to use the command line, follow the instructions below to set up an IP allow list using the exchange GUI.

  1. Log into your mail server admin portal and click Admin.
  2. Click on Exchange.
  3. Click on connection filter (beneath protection heading).
  4. Click on the connection filter tab, then click the pencil-icon.png
  5. Under the IP Allow list, click the plus-icon.png to add an IP address.
  6. On the Add allowed IP address prompt, add our IP addresses one at a time.
  7. Click OK, then Save. After setting up and IP allow list, you will want to set up a mail flow rule to permit our mail to bypass spam filtering and the clutter folder.

Bypassing Clutter and Spam Filtering

To ensure phishing messages will bypass your Clutter folder as well as spam filtering in Microsoft's EOP, follow the steps below.

  1. Go to Admin > Mail > Mail Flow
  2. Click the plus-dropdown-icon.png dropdown under the Rules tab. Select Create a new rule.
  3. Give the rule a name, e.g. "Bypass Clutter and Spam Filtering by IP"
  4. Click More options
  5. Add the condition Apply this rule if....
  6. Select The sender, then click More Options and select IP address is in any of these ranges or exactly matches.
  7. Specify the sender IP addresses which can be found in this article, then click OK.
  8. Under Do the following, click Modify the message properties then Set a Message Header.
  9. Click on the *Enter text... button to set the message header to the following value:
    • Set the message header "X-MS-Exchange-Organization-BypassClutter" to the value "true". Both commands are case-sensitive.
  10. Add an additional action under Do the following to Modify the message properties. Here, click on Set the spam confidence level (SCL) to... and select Bypass Spam Filtering.
  11. Click Save.

After completing the steps above, we recommend that you set up a small test phishing campaign to ensure our simulated phishing emails can reach your users. If the phishing emails can reach your test inboxes, you will know you have successfully whitelisted our servers.


Bypassing the Junk Folder (Office 365 mail servers ONLY)

Setting this rule will permit only simulated phishing emails from EveryCloud to bypass the Junk folder to ensure users are receiving the simulated phishing emails in their inboxes.

Note for Office 365 Environments: If you whitelisted our email servers prior to February 2018, you must add an additional mail flow rule in your Office 365 Admin center. This rule can be found below.

  1. Go to Admin > Mail > Mail Flow
  2. Click the plus-dropdown-icon.png dropdown under the Rules tab. Select Create a new rule.
  3. Give the rule a name, e.g. "EveryCoud Skip Junk Filtering".
  4. Click on More options.
  5. Add the condition Apply this rule if.....
  6. Select The sender, then click on More options and select IP address is in any of these ranges or exactly matches.
  7. Specify the sender IP addresses which can be found in this article, then click OK.
  8. Under Do the following, click Modify the message properties the Set a Message Header.
  9. Set the message header to this value: the header "X-Forefront-Antispam-Report" to the value "SFV:SKI;".
  10. Under Properties of this rule set the priority to directly follow the existing rule (see Bypassing Clutter and Spam Filtering) set up for EveryCloud whitelisting.
  11. Click Save.