FAQs

How long would it take for our continuity service to go live after we have activated it?
    The Continuity Service starts to redirect email approximately 30 minutes after the time of its activation. Please note that is only emails which have b...
Tue, 14 Jan, 2020 at 9:09 PM
Will the Continuity Service archive emails received/sent between our mail server becoming inoperable and the CS being activated?
Unfortunately there is no way to redirect the emails received during the varying periods between your mail server going down and the activation of the Conti...
Mon, 2 Jun, 2014 at 4:07 PM
My server has gone down and I don’t have your Continuity service activated. Will I lose all my incoming emails during the time my server is down?
       The standard procedure is that we continue to accept all emails for the domain and will continue to try and deliver them for seven days after our f...
Thu, 21 Nov, 2019 at 5:45 PM
When the messages are delivered back to the mail server after the continuity event what “status” do they have? And are they all marked as unread?
Their status in the CP would be changed to delivered. These E-Mails are all marked as being unread.
Tue, 25 Mar, 2014 at 10:05 PM
Emails remain “Deferred” from the Control Panel once handled by the Continuity Service
       The EveryCloud Continuity Service ensures access to your emails while the recipient mail server is unavailable. The service will deliver the email...
Thu, 21 Nov, 2019 at 5:45 PM
Regarding TLS, what the behaviour at the end of a continuity event?
If the server claims to understand TLS (ehlo answer contains TLSSTART) but defers an mail sent by TLS with 400 SMTP error, the Continuity Service must fail....
Tue, 25 Mar, 2014 at 10:08 PM
How can we test whether or not the Continuity Service is working?
You must first activate the Continuity Service for the domain in the Control Panel.   Then deactivate the mail server. When EveryCloud sees the ...
Tue, 1 Apr, 2014 at 6:08 PM
When sending an outbound email from the Webmail portal during a continuity event, should that email be automatically queued for re-delivery to the server along with the undelivered inbound emails?
Yes, that email be will automatically queued for re-delivery to their server along with their undelivered inbound emails.
Tue, 25 Mar, 2014 at 10:14 PM
Does the LDAP login support users logging in to the Continuity Webmail?
       No, the LDAP login is only for logging into the Control Panel.
Tue, 10 Dec, 2019 at 8:17 PM
How does the Continuity Service work when my server has stopped accepting emails? How and when does EveryCloud sense that my mail server has gone down?
If a connection to the customers server cannot be established (timeout of approx 10 seconds), or their server answers with a 400 SMTP error for some reason....
Thu, 3 Apr, 2014 at 8:56 AM