FAQs
The continuity service starts approximately 30 minutes after its activation and emails will start to be archived, there is no "instant" access to ...
Tue, 1 Apr, 2014 at 5:58 PM
Unfortunately there is no way to redirect the emails received during the varying periods between your mail server going down and the activation of the Conti...
Mon, 2 Jun, 2014 at 4:07 PM
Their status in the CP would be changed to delivered. These E-Mails are all marked as being unread.
Tue, 25 Mar, 2014 at 10:05 PM
If the server claims to understand TLS (ehlo answer contains TLSSTART) but defers an mail sent by TLS with 400 SMTP error, the Continuity Service must fail....
Tue, 25 Mar, 2014 at 10:08 PM
You must first activate the Continuity Service for the domain in the Control Panel.
Then deactivate the mail server. When EveryCloud sees the ...
Tue, 1 Apr, 2014 at 6:08 PM
Yes, that email be will automatically queued for re-delivery to their server along with their undelivered inbound emails.
Tue, 25 Mar, 2014 at 10:14 PM
No, the LDAP login is only for logging into the Control Panel.
Tue, 25 Mar, 2014 at 10:19 PM
If a connection to the customers server cannot be established (timeout of approx 10 seconds), or their server answers with a 400 SMTP error for some reason....
Thu, 3 Apr, 2014 at 8:56 AM
A program on the portal server checks in at regular intervals of about 30 minutes, to see if a connection can be made to the customers mail server and check...
Tue, 25 Mar, 2014 at 10:22 PM
Only we can de-activate the Continuity Service once activated (hence the greying out of the radio button). Send an email to support@everycloudtech.com and w...
Tue, 25 Mar, 2014 at 10:23 PM