FAQs
The Continuity Service starts to redirect email approximately 30 minutes after the time of its activation. Please note that is only emails which have b...
Tue, 14 Jan, 2020 at 9:09 PM
Unfortunately there is no way to redirect the emails received during the varying periods between your mail server going down and the activation of the Conti...
Mon, 2 Jun, 2014 at 4:07 PM
The standard procedure is that we continue to accept all emails for the domain and will continue to try and deliver them for seven days after our f...
Thu, 21 Nov, 2019 at 5:45 PM
Their status in the CP would be changed to delivered. These E-Mails are all marked as being unread.
Tue, 25 Mar, 2014 at 10:05 PM
The EveryCloud Continuity Service ensures access to your emails while the recipient mail server is unavailable. The service will deliver the email...
Thu, 21 Nov, 2019 at 5:45 PM
If the server claims to understand TLS (ehlo answer contains TLSSTART) but defers an mail sent by TLS with 400 SMTP error, the Continuity Service must fail....
Tue, 25 Mar, 2014 at 10:08 PM
You must first activate the Continuity Service for the domain in the Control Panel.
Then deactivate the mail server. When EveryCloud sees the ...
Tue, 1 Apr, 2014 at 6:08 PM
Yes, that email be will automatically queued for re-delivery to their server along with their undelivered inbound emails.
Tue, 25 Mar, 2014 at 10:14 PM
No, the LDAP login is only for logging into the Control Panel.
Tue, 10 Dec, 2019 at 8:17 PM
If a connection to the customers server cannot be established (timeout of approx 10 seconds), or their server answers with a 400 SMTP error for some reason....
Thu, 3 Apr, 2014 at 8:56 AM