General FAQs
Yes you can add the .com to the Control Panel at no extra charge. Simply add it as a sub domain of the .co.uk address.
Wed, 7 Jan, 2015 at 8:44 AM
User Types
Users who are greyed out are users who are marked unconfirmed - This means that the user has not logged into the control panel usin...
Wed, 7 Jan, 2015 at 9:14 AM
Assuming that the sender is composing their emails in Outlook in an RTF Format (which is the default format setting for MS Outlook). This will necessitate t...
Wed, 7 Jan, 2015 at 8:44 AM
Infomail What is it? The Infomail filter is in place to capture emails sent from mass marketing and bulk mail campaigns. If the user wants to rec...
Mon, 7 Jan, 2019 at 7:04 PM
This knowledge base article is only applicable if the destination server is unreachable and the customer does not have the continuity service enabled. W...
Fri, 18 Oct, 2019 at 4:52 PM
After an update has taken place you may need to empty the cache in order to access the Control Panel and all its updates. Press together CTRL+SHIFT+DEL ...
Fri, 18 Oct, 2019 at 4:51 PM
Clean e-mails can`t be re-delivered unless the client uses our Archive or the Continuity Service. If they have this service then e-mails are stored and can ...
Wed, 7 Jan, 2015 at 8:46 AM
It is our policy that we do not relay email from domains that are not registered within our system. Sending email from “alien” domains through our relays wo...
Wed, 7 Jan, 2015 at 11:39 AM
We scan for many words, phrases and combinations of words for the purpose of categorising infomail, spam, virus or clean/whitelist but not for specific swea...
Wed, 7 Jan, 2015 at 10:05 AM
There's no need. When a customer releases a virus from their spam report, our second line engineers are automatically informed. They then look at the r...
Wed, 7 Jan, 2015 at 10:05 AM