General FAQs
Yes you can add the .com to the Control Panel at no extra charge. Simply add it as a sub domain of the .co.uk address.
Thu, 21 Nov, 2019 at 4:43 PM
Assuming that the sender is composing their emails in Outlook in an RTF Format (which is the default format setting for MS Outlook). This will nece...
Thu, 21 Nov, 2019 at 4:42 PM
This knowledge base article is only applicable if the destination server is unreachable and the customer does not have the continuity service enabl...
Thu, 21 Nov, 2019 at 4:42 PM
User Types Users who are greyed out are users who are marked unconfirmed - This means that the user has not logged into the control panel usi...
Thu, 21 Nov, 2019 at 4:43 PM
Infomail What is it? The Infomail filter is in place to capture emails sent from mass marketing and bulk mail campaigns. If the user wan...
Thu, 21 Nov, 2019 at 4:42 PM
Your mail server returns this error: 451 4.7.0 Temporary server error. Please try again later. PRX5 Two suggested possible solutions ex20...
Thu, 21 Nov, 2019 at 2:30 PM
Email transmission We all think of email as something that just pops up in our mail client (Outlook, Thunderbird etc.) and indeed that is true t...
Tue, 14 Jan, 2020 at 9:16 PM
After an update has taken place you may need to empty the cache in order to access the Control Panel and all its updates. Press together CTRL+S...
Thu, 21 Nov, 2019 at 4:41 PM
Clean e-mails can`t be re-delivered unless the client uses our Archive or the Continuity Service. If they have this service then e-mails are stored...
Thu, 21 Nov, 2019 at 4:41 PM
It is our policy that we do not relay email from domains that are not registered within our system. Sending email from “alien” domains through our ...
Thu, 21 Nov, 2019 at 4:40 PM