General FAQs

We have a user with a .co.uk address, can we add the .com to the service and without any additional changes?
       Yes you can add the .com to the Control Panel at no extra charge. Simply add it as a sub domain of the .co.uk address.
Thu, 21 Nov, 2019 at 4:43 PM
Why aren't attachments showing up in my recipients email client?
       Assuming that the sender is composing their emails in Outlook in an RTF Format (which is the default format setting for MS Outlook). This will nece...
Thu, 21 Nov, 2019 at 4:42 PM
If a domain is taken offline how long will you allow email to be deferred for? And Is there any way to setup an auto-reply to for all inbound email explaining the situation?
       This knowledge base article is only applicable if the destination server is unreachable and the customer does not have the continuity service enabl...
Thu, 21 Nov, 2019 at 4:42 PM
Users in the Control Panel
       User Types Users who are greyed out are users who are marked unconfirmed - This means that the user has not logged into the control panel usi...
Thu, 21 Nov, 2019 at 4:43 PM
Infomail (marketing email) filter
       Infomail What is it? The Infomail filter is in place to capture emails sent from mass marketing and bulk mail campaigns.  If the user wan...
Thu, 21 Nov, 2019 at 4:42 PM
451 4.7.0 Temporary server error. Please try again later. PRX5
       Your mail server returns this error: 451 4.7.0 Temporary server error. Please try again later. PRX5 Two suggested possible solutions ex20...
Thu, 21 Nov, 2019 at 2:30 PM
Email transmission and structure analogy
    Email transmission We all think of email as something that just pops up in our mail client (Outlook, Thunderbird etc.) and indeed that is true t...
Tue, 14 Jan, 2020 at 9:16 PM
Why am I having problems logging into the Control Panel following an update?
       After an update has taken place you may need to empty the cache in order to access the Control Panel and all its updates. Press together CTRL+S...
Thu, 21 Nov, 2019 at 4:41 PM
Can I re-deliver inbound email?
       Clean e-mails can`t be re-delivered unless the client uses our Archive or the Continuity Service. If they have this service then e-mails are stored...
Thu, 21 Nov, 2019 at 4:41 PM
Domains that are not registered within our system
       It is our policy that we do not relay email from domains that are not registered within our system. Sending email from “alien” domains through our ...
Thu, 21 Nov, 2019 at 4:40 PM