FAQ's

What happens when a spam report isn`t received?
       If you are expecting a spam report that fails to arrive, the next report you receive will include all quarantined mail from the last report, so the...
Thu, 21 Nov, 2019 at 4:45 PM
Activate and change the frequency of spam reports
       Activate Spam eports   Log in -> -> Navigate to the 'Management' tab -> Expand the 'Domains' section -> Click ...
Thu, 21 Nov, 2019 at 5:44 PM
Is it possible to only have the accumulated report sent to a central contact and not the individual reports?
       Yes, in the Control Panel Under Management>Email>Spam Report Check the `email address for accumulative report` box and enter an email...
Thu, 21 Nov, 2019 at 4:44 PM
Do we have to have a spam report email every time spam is received?
       No, you can set the frequency of a spam report yourself.
Thu, 21 Nov, 2019 at 4:44 PM
Why has my option to whitelist in my spam report vanished?
       The option for a user to Whitelist sender’s emails when releasing spam email has either been removed or has never been granted. To grant this optio...
Thu, 21 Nov, 2019 at 4:44 PM